Q: What's the capacity of the battery pack?
A: The charging capacity is 3400mAh.
Q: What phones are compatible with the battery pack?
A: The battery pack works with iPhone 14/13/12 series that have MagSafe, including the iPhone 12 mini and iPhone 13 mini.
Q: Can this be used when my phone is in a case?
A: It only charges through MagSafe compatible cases like Apple’s MagSafe cases and our MagSafe enhanced Snap Case, so you can’t use a regular case with it.
Q: If I use the MagSafe enhanced Snap Case and the Snap-on Phone Stand & Wallet filled with three cards, can I use this at the same time?
A: Yes, you can definitely use this with your Snap Case and Snap-on Stand & Wallet at the same time by attaching your stand & wallet to the battery pack. So you don’t have to remove your cards to wirelessly charge your phone.
Q: Does it come with an adapter? If not, is there any requirement for the adapter?
A: Nope, but it comes with the USB-C charging cable with a breakaway magnetic tip. For the adapter, we suggest you do not to use the adapter with an output of 5V/1A or lower because it’s not compatible with the input of the battery pack and wouldn’t be able to charge your battery pack or wirelessly charge your iPhone properly.
Q: Does this have intelligent heat management?
A: Yes, there is NTC in the Snap Battery Pack to monitor the temperature change. The temperature range for normal charging is between -10 and 45°C. At temperatures higher than 45°C, the charging capacity will be reduced in half. At temperatures higher than 55°C or lower than -10°C, the battery pack will stop charging.
Q: Can I keep this with my phone all the time?
A: Yes, it has a power button on the side to turn off the battery pack, so you can keep this with your phone and begin charging when you need it.
Q: Can this charge my phone via power cord instead of magnetizing to the back of the phone?
A: Yes, it also charges phones via a cable with USB-C at one end.
Q: How do I charge this battery pack?
A: You can charge it when it’s stilled attached or detached from your phone. Plug the provided USB-C cable into a USB adapter and plug it into a wall outlet.
Q: Does the battery support pass-through charging?
A: Yes! Once you connect the battery pack to the charging cable, the battery pack will be recharged after your phone is fully charged.
Q: How long do I need to wait for the battery to be recharged?
A: It depends on how you charge it but normally, it takes 1.5-2h for the battery pack to be recharged from 0 to fully charged.
Q: Why do I feel it takes more time to charge my iPhone?
A: Positioning of your iPhone or phone case on your battery pack will affect the charging speed. When the device is properly aligned, the charging speed will be faster than the misaligned device.
Q: How can I know how much charge I have on the battery pack?
A: There are lights flashing during the charge for you to check the power level level (4 lights ≥75%, 3 lights = 50%-75%, 2 lights = 25%~50%, 1 light = 0%~25%).