MOFT Shipping Policy

Make the World Your Office !

We stand for Mobile Office for Traveller, hope you may have a great journey through MOFT, if you have nay problems, pls feel free to contact with us in any time.

FAQs

Which countries do you ship to?

Now we provide the shipment for the below countries and region:

Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania,Russia, Slovenia, Spain, Sweden, Switzerland,Turkey, Ukraine,United Kingdom

American: Canada, Mexico, United States

Asia:Brunei, China, Hong Kong SAR, Indonesia, Israel, Japan, Kuwait, Macao, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea,Thailand,United Arab Emirates, Vietnam,Taiwan

Oceania: Australia, New Zealand

Due to the virus, the others are not available right now, if you have any problems, please contact with our email customer service which is cs@moft.us.

How much does shipping cost?

The shipping cost is according to the weight, normally it is $5, and we provide FREE SHIPPING service for the order over $59.

How long does shipping take?

US Standard Shipping: 5-10 business day delivery. Recently, it may take longer than usual. Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you

Global Standard Shipping: 8-15 business day delivery. Some countries in Middle East, Southeast Asia and Latin America might take up to 15-25 business days. For orders shipped to Canada, FedEx is recommended, because standard shipping is currently affected more by coronavirus.

DHL Shipping: DHL is experiencing parcel volumes surge due to coronavirus crisis. It might take 7-10 more days before the system shows your order arrives in the destination country.

How long does it take for my order to be processed and sent?

Once your payment is verified, we will process and ship your order within 3 business days.

My order has already been shipped, but I need change my address - how can I do this?

We are sorry that alternations cannot be made to a shipped order. If it is still not shipped, please contact us under cs@moft.us to change your address and other shipping options.

Why have I only received part of my order?

Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under cs@moft.us.

The tracking states that my package has been delivered, but I have not received anything yet. What can I do?

We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.

Please contact with us under cs@moft.us if the carrier customer service cannot help you and we will open a case as a missing package.

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