Customer satisfaction is incredibly important to us. Should you wish to return an item to us, please reach out to us at email@example.com within 90 days of purchase. For unused, unopened merchandise we offer store credit for the purchase price of the item, minus the cost of return shipping. Please note that due to delays in shipping and receiving due to COVID-19, we will be extending our return policy to 120 days until further notice.
How do I return a MOFT product?
Please email firstname.lastname@example.org and state the following:
- Order Number
- Reasons for Return
Didn't suit me
Wrong / Defect Product (Please include pictures)
Not what i was expecting
Our customer care team will advice you the rest steps.
Do I have to pay to ship the item back?
Shipping charges will be refunded only if merchandise is found to be defective or damaged. Shipping charges will not be refunded for merchandise found to be unsatisfactory.
I have received the wrong product - what do I do?
We are very sorry to hear that you have received a wrong order. Please get in touch with us at email@example.com and we will provide you with further instructions.
How do I exchange an item/order?
You can exchange a purchased product within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund nor exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To exchange an item or order, contact us with firstname.lastname@example.org and we will provide you with our current return address.
Have you received my return?
Processing your return usually takes a few days.
However, we will send you an email update as soon as we have received and checked your returned product(s).
Feel free to contact with us through our email customer service email@example.com to check up on your return.
When will I receive my refund?
Processing a refund usually takes up to 7 business days after we have received the returned item(s). If you have any problem, please feel free to contact with us under firstname.lastname@example.org.
Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?
To make sure that all customers will received a complete, defection-free product, the products returned must be in a resellable status. We are sorry that products without the original packaging cannot be returned.