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ORDERING
I have a coupon code, where do I enter the code?
Your coupon code can be entered in the shopping cart. Once the code is entered you will see the discount for the MOFT coupon code automatically applied to the total.
Can I stack promo codes?
Sorry, the coupon code is only available for one in the ordering.
I cannot check out and remained in my cart page?
It could be possible that this is a local issue. We suggest you try in a incognito mode and try some local troubleshooting.
- Clear the cache and cookies
- Try on another web browser, AND try within the browser's incognito mode.
- Ensure the web browser is up to date on the latest version
- Try another device, such as another computer or a cellphone.
- Try on the Shopify Mobile app.
- Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
- Ensure there are no pop ups being blocked in the web browser.
- Make sure you do not have any firewalls, VPNs
If you still can't proceed to checkout, please contact us at cs@moft.us and we'll do our best to troubleshoot as soon as possible.
Can I change my order?
You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact cs@moft.us and we'll do our best to change your order before it is shipped.
I want to cancel my order but it has already been processed?
Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. And please contact our customer service before the returning.
And if the order is not shipped out, our customer service will help you to cancel it directly, pls contact us through cs@moft.us.
Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email cs@moft.us, and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!
My address is written incorrectly in the order confirmation - what can I do?
Please contact with our email customer service cs@moft.us, we will solve your problem in 12 hours.
SHIPPING
Which countries and region do you ship to?
Now we provide the shipment for the countries and regions below:
Europe: Austria, Belgium, Brazil, Czechia, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Slovakia
American: Canada, Mexico, United States
Asia: Brunei, Bahrain, China, Hong Kong SAR, Indonesia, Japan, Kuwait, Macao, Malaysia, Philippines, Qatar, Saudi Arabia, Israel, Lebanon, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Taiwan, South Africa, Cambodia
Africa: South Africa, Morocco, Egypt
Oceania: Australia, New Zealand
Due to the pandemic, shipping to some countries and regions are not available temporarily. If you have any questions, please contact our customer service at cs@moft.us.
In addition, regarding VAT, we charge only California sales tax as required by applicable law.
Please note that additional taxes may be applied by your local government or carrier upon delivery.
For UK customers, import VAT will be charged if the total value exceeds £135.
How much does shipping cost?
The shipping cost is according to the weight, normally it is $6, and we provide FREE SHIPPING service for the order with discounted price over $69.
Please note that some states in the US are not covered by free shipping due to the distance:
Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific.
How long does shipping take?
US Standard Shipping: 5-10 business day delivery. Recently, it may take longer than usual. Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you
Global Standard Shipping: 8-15 business day delivery. Some countries in Middle East, Southeast Asia and Latin America might take up to 15-25 business days.
How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 1 business day.
My order has already been shipped, but I need change my address - how can I do this?
We are sorry that alternations cannot be made to a shipped order. If it is still not shipped, please contact us under cs@moft.us to change your address and other shipping options.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact with us under cs@moft.us if the carrier customer service cannot help you and we will open a case as a missing package.
Why have I only received part of my order?
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under cs@moft.us.
Do I need to pay for the tax?
We charge California sales tax as required by applicable law. As for the import duties, it may be incurred in some countries, and the buyer or recipient of the shipment is responsible for the taxes and duties. Our products are sold worldwide, and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
PAYMENTS & REFUND
What type of payments do you accept?
We accept Paypal, Google Pay, Apple Pay, Klarna and Credit Card Payment, including VISA, Maestro, American Express and more.
Note: Klarna’s payment methods are available in Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, Belgium, Switzerland, France, Italy, Poland, Spain, Portugal, Great Britain, Hungary, Czech Republic, Slovakia, the USA and Australia.
Do you refund original shipping cost?
If you receive a faulty product or an incorrect order, please return it to us within 7 days of delivery. We will provide a full refund (including shipping cost) or a replacement.
Please note that for non-quality related returns, original shipping cost (and shipping cost for a return or replacement) will be excluded from your total amount.
Was my payment successful?
Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email or SMS (depends on which contact info you left us) that your order has been successfully charged.
Can i get an invoice?
Yes, please contact our support team at cs@moft.us for an invoice.
RETURNING
What is your return policy?
Customer satisfaction is incredibly important to us. Should you wish to return an item to us, please reach out to us at cs@moft.us within 30 days of purchase. (Please note that the return will be mailed to our U.S warehouse.)
How do I EXCHANGE/return a MOFT product?
Please email cs@moft.us and state the following:
- Order Number
- Reasons for Return
- Didn't suit me
- Wrong / Defect Product (Please include pictures)
- Not what i was expecting
- Other Reasons
Our customer care team will advice you the rest steps.
Do I have to pay to ship the item back?
Shipping charges will be refunded only if merchandise is found to be defective or damaged. Shipping charges will not be refunded for merchandise found to be unsatisfactory.
I have received the wrong product - what do I do?
We are very sorry to hear that you have received a wrong order. Please get in touch with us at cs@moft.us and we will provide you with further instructions.
Have you received my return?
Processing your return usually takes a few days.
However, we will send you an email update as soon as we have received and checked your returned product(s).
Feel free to contact with us through our email customer service cs@moft.us to check up on your return.
When will I receive my refund?
Processing a refund usually takes up to 7 business days after we have received the returned item(s). If you have any problem, please feel free to contact with us under cs@moft.us.
Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?
To make sure that all customers will received a complete, defection-free product, the products returned must be in a resellable status. We are sorry that products without the original packaging cannot be returned.
PRODUCTS
MOFT Phone Stands Series
Snap Phone Stand & Wallet
Except for the iPhone 12 series, is it compatible with other phones?
It only works with iPhone 12 series including iPhone 12 mini, iPhone 12, iPhone 12 Pro and iPhone 12 Pro Max. For iPhone 12 mini, when the stand & wallet is used as a stand, the floating mode is recommended.
But feel free to click HERE to check the original Invisible Phone Stand & Wallet which is compatible with other phones.
Will it work with a case on the phone?
It works with Apple’s MagSafe cases, and the magnet strength will be even stronger, as their magnet layouts are consistent (a ring of magnets and a longitudinal magnet). For third-party MagSafe compatible cases, only cases that have built-in magnets can work.
Does it work with the iPhone 12 mini?
It also works with the iPhone 12 mini, but the screen will be just about vertical in landscape mode, because the phone is almost as wide as the stand. It works smoothly in portrait and floating mode which can be used to create a mini workstation on short notice.
Compared with Apple’s wallet, how’s the magnet strength?
1) The magnet strength feels the same as Apple’s wallet, because we use a similar magnet design to match the iPhone 12 series. You will need force to remove the wallet, and it doesn’t fall easily. Still, we recommend not to use it as a grip while on a call. If you prefer the wallet to stay stuck on the back of the phone where you can’t use force to remove it, please feel free to check out the Adhesive Version.
2) The magnet strength feels the most secure when the wallet is aligned properly with the phone, as the ring-shaped magnet is placed to the center of the phone's rear.
3) If it’s used with an Apple’s MagSafe case, it will be even stronger, and the orientation magnet of the case will help to guide the placement of the wallet.
4) Please be aware of how to carefully put it in your pocket, as there’s a chance the wallet will fall out when it’s put in or taken out of a pocket, depending on how tight the pocket is.
Can the wireless charging feature be used with this?
Detachment is easy, so you can remove it to use wireless charging and then attach it to the wireless charger pad for non-stop enjoyment.
Is MOFT X compatible with iPhone 11 Pro/Pro Max?
Yes, please purchase the Special Glass Sticker here to make it compatible.
Is Moft X compatible with skins such as those from dbrand and Slickwrap?
Yes, MOFT X phone stand adheres well on 3M skin including dbrand and Slickwrap.
Is Moft X compatible with phone cases made of wood such as Thermopolyurethane (TPU) or Polycarbonate (PC)?
Yes, it sticks to the phone case made of wood portion, TPU and PC.
Which option do I go for if I want to have a stand to support the Nintendo Switch?
The MOFT X phone stand can support the Nintendo Switch.
Does MOFT X phone stand work on the phone with a silicone phone case?
No, we’re afraid the MOFT X phone stand does not work on a silicone phone case.
Phone Stand & Grip (MOFT O)
Does the iPhone 12 series need the Snap Phone Sticker for compatibility?
No, MOFT O is MagSafe compatible, so it can be snapped on the 12 iPhone series including iPhone 12 Pro Max without the sticker. As for other phone models, the Snap Phone Sticker is needed as an attachment point of other phones and MOFT O.
Can I stick the Snap Phone Sticker to the phone with a case?
Yes, you can stick the sticker to a phone case. It sticks well to soft cases like TPU cases and hard cases like PC cases, but it doesn't stick to silicone cases.
Will the Snap Phone Sticker work through a phone case?
We're afraid the sticker can't work through a phone case, but it can stick on phone cases (except silicone cases), so you can snap MOFT O on your phone case with the sticker on it.
Will the Snap Phone Sticker affect wireless charging?
No, it’s magnetic-like, but not made of magnets, so it’s wireless charging compatible.
Can I use the Snap Phone Sticker with other magnetic accessories?
Yes, you can use the sticker with other magnetic accessories like wireless chargers.
Is the Snap Phone Sticker reusable?
Yes, it’s 50-time reusable and residue-free.
How does MOFT O hold the phone to be 90° vertical mode?
The base of the stand is designed with a high friction material which is a layer of frosted, anti-slip silicone to help hold the phone.
Tap-to-connect Stand & Grip (MOFT x Popl)
Do I need to pay a monthly fee to share contact info?
No, it doesn’t require a monthly fee once purchased. There is an optional Popl Pro that you can unlock some additional business features.
Does the other person need an app or a MOFT x Popl to receive my info?
No, the other person doesn't need an app or a MOFT x Popl to receive your info.
Does this work with wireless charging?
You can snap off the Stand & Grip, keep the Snap Phone Sticker, and then attach the wireless charger for wireless charging, because the Snap Phone Sticker is wireless charging compatible.
Snap Phone Case
Is it a hard case or a silicone case?
It's a hard case that made with Bayor Flexible TPU and Special advanced compressed PC, making it scratch-resistant and shock-absorbing.
Is the wallet that has magsafe compatibility Work with the case?
Yes, the case works with MagSafe accessories like offical wallet and our Snap Stand series including Snap-on Phone Stand & Wallet & Snap Phone Grip & Stand.
Is the case still MagSafe charging compatible?
It still works with a Qi or MagSafe wireless charger.
MOFT Laptop Stands Series
What is the size of MOFT Laptop Stand?
The size of MOFT Laptop Stand is: W 6.69"/L 8.81"(17cm/22.4cm)
Does MOFT Laptop Stand work on the laptop with a plastic case?
Yes. MOFT Laptop Stand is pasting on the bottom of the laptop via removable glue. So it works on laptop with plastic case.
How much weight does MOFT Laptop Stand hold?
The max weight MOFT Laptop Stand can hold is 18 lbs (8kg).
Will MOFT Laptop Stand work on my laptop?
The MOFT Laptop Stand is designed to be used on laptops with screen sizes between 11.6" and 15.6". Plus, We don’t recommend this stand for laptops which have vents on the bottom where this would block airflow.
Sit-stand Laptop Desk
What are the dimensions of MOFT Z when folded?
The stand is 9.4 inches wide, 11 inches long, and 0.6 inches high.
How high MOFT Z will be when opened to standing mode?
MOFT Z will be 10 inches high when opened to standing mode.
How much does MOFT Z weigh?
It weighs around 30 oz.
What are the heights of MOFT Z in different sitting modes?
At 25°, the stand is 12cm/4.7in high.
At 45°, the stand is 19.4cm/7.6in high.
At 60°, the stand is 25cm/9.8in high.
What devices are compatible with MOFT Z?
It’s compatible with almost all kinds of laptops, tablets, even books, and papers.
Carry Sleeve
How many sizes are there for MOFT Carry Sleeve?
There are three sizes including 13 inches, 13.3 inches and 16 inches.
How many angles are available when the sleeve is folded up to a laptop stand?
There are two angles including 15° and 25°. 15° increases the screen height to 50mm/1.96in, while 25° increases the screen height to 80mm/3in.
Which size should be chosen for the laptop? - 13in sleeve
For 13in sleeve, it’s compatible with 13” Macbook pro and 11-12” laptops. The dimensions of the device should not be greater than 305x215x17mm/12”x8.5”x0.7”
Which size should be chosen for the laptop? - 13.3in sleeve
For 13.3in sleeve, it’s compatible with most 14” laptops. The dimensions of the device should not be greater than 325x230x17mm/12.8”x9.1”x0.7”
Which size should be chosen for the laptop? - 16in sleev
For 16in sleeve, it can accommodate 15”-16” laptops. The dimensions of the device should not be greater than 360x250x17mm/14.2”x9.8”x0.7”
MOFT Tablet Stands Series
Snap Tablet Stand
How thick is the snap sticker? Can a case be put over it and still snap well with the stand?
The Snap Sticker is 3.5 mm / 0.14 in thick, and a case can be put over it, but the case needs to be taken off before snapping the Snap Tablet Stand to to your tablet.
What are the compatible models for MOFT Snap Tablet Stand?
Compatible Models: iPad, iPad Air, iPad Pro, tablets with 9.7” screen or larger
Can I use this on an ipad mini?
We're afraid it doesn't work with an iPad mini. The adhesive version MOFT X Tablet Stand 7.9" can work with an iPad mini. Please feel free to check it out from here.
Can the sticker stick behind a tablet case?
Yes, it can stick behind a tablet case that is a non-rubber coated case. FYI, it doesn’t adhere to silicone cases because they’re rubber coated.
Can it be used with iPad Pro 12.9”?
When it’s used with iPad Pro 21.9”, it’s recommended attaching the Stand centrally to the ipad. Additionally, we're developing a larger version exclusive for iPad Pro 12.9", and it will be available in a few months. Stay tuned.
Float
Which iPads are compatible with MOFT Float 10.9” and MOFT Float 11”?
MOFT Float 10.9" fits iPad Air 2020
MOFT Float 11" fits iPad Pro 11-in (1st generation) 2018
iPad Pro 11-in (2nd generation) 2020
Which iPad is compatible with MOFT Float 12.9”?
iPadPro 12.9-in (3rd generation) 2018
iPadPro 12.9-in (4th generation) 2020
How high does MOFT Float raise the iPad screen?
It can elevate the screen up to 3.15in/8cm when it's used in Floating Mode.
What are the dimensions of MOFT Float?
MOFT Float 11”: 252*183*14.6mm/9.9*7.2*0.57in
MOFT Float 12.9”: 285.5*219.8*14.7mm/11.2*8.6*0.57in
How much does MOFT Float weigh?
MOFT Float 11” weighs 13oz.
MOFT Float 12.9” weighs 17oz.
Invisible Tablet Stand
What are the compatible models for Invisible Tablet Stand?
Compatible Models: iPad, iPad Air, iPad Pro, tablets with 9.7” screen or larger
What are the compatible models for Invisible Tablet Stand - Mini?
Compatible Models: iPad mini, small tablets with screens between 7.9” and 9.7”
What are the dimensions of adhesive portion of Invisible Tablet Stand?
Width: 13.4cm/ 5.27in
Length: 13.4cm/ 5.27in
What are the dimensions of adhesive portion of Invisible Tablet Stand - Mini?
Width: 10.2cm/ 4.01in
Length: 10.5cm/ 4.1in
STILL HAVE ANY QUESTIONS?
email customer service: cs@moft.us