Tracking numbers will be sent automatically to your inbox after your order is shipped. You can track the shipping status on http://www.ec-firstclass.org/ with the tracking number we emailed directly to your inbox.
China, Hong Kong, Macau, Taiwan shipping takes about 7 days. International shipping may take 2-4 weeks from the get-go because of customs processing. For some cases, 4-6 weeks may be needed before the arrival of the package. All delivery dates provided by the postal service are estimates not guarantees. For some countries, it may take several more days to deliver the parcel, because the parcel may be stuck at the custom house.
Once your refund has been processed (and you've received an email confirmation), it can take up to 10 business days for your funds to return to your account. How fast the refund shows up depends on your bank. If you haven’t received your refund after 2 weeks, reach out to us to make sure it's been processed fully or contact your bank for a status update.
The MOFT stand is designed to be used on laptops with screen sizes between 11.6" and 15.6". However, we don’t recommend using it laptops with vents on the MOFT coverage area as it might block the airflow, or some models like Surface Book and Lenovo G500. If your laptop happens to be one of them, you may consider the universal version, which offers vents and a larger surface.
The maximum angle for MOFT Stand is set as 25°. The reason is that this is the maximum angle for the user to see the screen when a laptop is used on a low table and adjusts itself to the max (for most laptops) angle of 120°.
The hexagon surface texture, which is capable of generating about twice the friction of its technical competitors, prevents your laptop from slipping off. In addition, MOFT Universal comes with a larger contact surface to offer even more friction.
The adjusting angles of the adhesive version and the universal are the same: 15-degree and 25-degree. The 15-degree angle, scientifically proven by numerous tests from our R&D team, provides a stable and comfortable typing experience. The 25-degree, however, performs better for viewing.
Sadly it blocks the wireless charging due to the magnet. The wireless charging capable version is still in the works, as it doesn work perfectly. We'll release wireless charging capable version one it's available.
It depends on the position of the fingerprint sensor. As the stand is 105mm long (2cm longer than a credit card), the stand may be a little longer for some phones. It could slightly go over the hole for fingerprint sensor on some phones. From the feedback as of now, it's confirmed that there are some phones affected including Pixel 2, Pixel 3, Pixel 3XL, Huawei P30, One Plus 6, Huawei Mate 20 Pro, Samsung Galaxy S9, OnePlus 6, and LG V30.
It depends on the position of NFC. As the stand is 105mm long (2cm longer than a credit card), it have an effect on some phones. From the feedback as of now, it's confirmed that there are some phones affected including Samsung S10e, Samsung Galaxy S7, S10+, S8, Sony Xperia XZ1 Compact.
When it comes to the adhesive, the wireless charging capable version is the same as the non-wireless charging version. There a glass sticker needed for phones with a glass back, and a special glass sticker is needed for phones with a matte glass back.
The stand smells but has no risk to humans, as it contains polyurethane. Generally, the smell will disappear after being placed at airy places for 12 hours or under normal use for 1 or 2 days. It's China and EU RoHS recognized, safe and environmental. Users can use it with no worries.