Tracking numbers will be sent automatically to your inbox after your order is shipped. You can track the shipping status on http://www.ec-firstclass.org/ with the tracking number we emailed directly to your inbox.
US domestic shipping takes about 5-9 business days depending on the delivery location. China, Hong Kong, Macau, Taiwan shipping takes about 7 days. International shipping takes 2-3 weeks because of customs processing. All delivery dates provided by the postal service are estimates not guarantees.
Once your refund has been processed (and you've received an email confirmation), it can take up to 10 business days for your funds to return to your account. How fast the refund shows up depends on your bank. If you haven’t received your refund after 2 weeks, reach out to us to make sure it's been processed fully or contact your bank for a status update.
The MOFT stand is designed to be used on laptops with screen sizes between 11.6" and 15.6". However, we don’t recommend using it laptops with vents on the MOFT coverage area as it might block the airflow, or some models like Surface Book and Lenovo G500. If your laptop happens to be one of them, you may consider the universal version, which offers vents and a larger surface.
The maximum angle for MOFT Stand is set as 25°. The reason is that this is the maximum angle for the user to see the screen when a laptop is used on a low table and adjusts itself to the max (for most laptops) angle of 120°.
The hexagon surface texture, which is capable of generating about twice the friction of its technical competitors, prevents your laptop from slipping off. In addition, MOFT Universal comes with a larger contact surface to offer even more friction.
The adjusting angles of the adhesive version and the universal are the same: 15-degree and 25-degree. The 15-degree angle, scientifically proven by numerous tests from our R&D team, provides a stable and comfortable typing experience. The 25-degree, however, performs better for viewing.